1. Who we are and the scope of this notice
Renaissance West Africa Limited (“Renaissance”, “we”, “us” or “our”) provides luxury real estate, design and construction, private concierge and lifestyle management, and international relocation, including specialist international education advisory and non-clinical private healthcare and medical tourism concierge services. Renaissance West Africa Limited, incorporated in Nigeria, is the sole data controller responsible for personal information collected through rwalimited.com. Other service providers may independently control information disclosed to them for an agreed referral or arrangement.
Our headquarters and principal business operations are at 110 Adetokunbo Ademola Crescent, Wuse II, Abuja, FCT, Nigeria. We also maintain a United Kingdom liaison and occasional meeting facility at CEME Campus, Marsh Way, Rainham RM13 8EU; it is not a client-data collection or processing location. Our 124 City Road, London EC1V 2NX address is used for business correspondence. For privacy enquiries, contact info@rwalimited.com with the subject “Privacy Enquiry”.
2. Information we may collect
We use one initial enquiry form throughout the website. It requests full name, email address and service of interest; it also provides fields for telephone number (including country code), location or country, preferred destination (where applicable), a description of how we may assist and preferred contact method (email, telephone or WhatsApp). We also retain correspondence arising from your enquiry and information necessary to progress services you ask us to provide. Although some fields are optional, the information you enter may still be personal data.
Our initial enquiry form does not request student documents or detailed information about children. For international education services, parents or guardians will ordinarily submit any necessary student information directly to the relevant school or service provider through its designated secure portal or process. If Renaissance exceptionally needs to collect additional information, we will explain the purpose and applicable protections beforehand.
For Private Healthcare & Medical Tourism enquiries, the form requests only ordinary contact information, the service category and a general description of non-clinical assistance. Please do not submit medical reports, diagnoses, identity documents or sensitive financial information. If further details are required, you will ordinarily provide them directly to the independent hospital or specialist using its secure portal or designated process. Any exceptional handling of sensitive information by Renaissance will be assessed separately and subject to applicable legal safeguards.
When you visit the website, technical information may include device or browser type, IP address, access times, referring pages, security logs and information collected through cookies or similar technologies, as described in our Cookie Notice.
3. How information is obtained
We receive information you submit through the website’s single enquiry form, or provide by email, telephone or WhatsApp when you choose those methods. We may also receive relevant details from an authorised representative or from a service provider when permitted by law. If you prefer WhatsApp, the platform provider may separately process communications under its own privacy terms.
4. Why we use personal information and our lawful bases
We use your information to answer enquiries, communicate by your preferred method, arrange consultations, assess the requested service, prepare proposals and coordinate agreed services. We may also meet legal and regulatory duties, safeguard our systems, retain appropriate records and, where you separately opt in or another valid basis is available, send marketing communications.
The lawful basis will depend on the workflow and relevant law: taking steps at your request before a contract, performing a contract, meeting legal obligations, legitimate interests (where a documented balancing assessment supports them) and consent where required. A Privacy Notice acknowledgement is not consent to marketing or to processing sensitive data. Any future processing of health information or children’s sensitive information must be assessed separately against additional legal conditions and safeguards.
If you choose to receive marketing emails, that choice will be offered in a separate optional, unticked box and recorded independently from the mandatory Privacy Notice acknowledgement. You may unsubscribe at any time using the link in a marketing email or by contacting us. Submitting an enquiry will not itself enrol you in marketing communications.
5. Sharing with third parties
When necessary to progress a service you request, and where legally permitted, we may disclose relevant details to carefully selected hospitals and licensed clinicians, educational institutions, property agents, hospitality and accommodation providers, chauffeurs, household personnel agencies, specialist advisers and other service partners. The categories of recipients depend on the enquiry. We will not automatically share an enquiry with every category of provider.
We share only information necessary for an agreed enquiry, introduction or service and establish appropriate contractual, confidentiality and data protection arrangements before the relevant sharing begins. These arrangements are put in place as each new provider partnership is formed. Third parties may act as independent controllers or, where their role requires it, processors acting under our instructions. Hospitals, schools and other independent specialists ordinarily determine how they handle information submitted directly to them and provide their own privacy information.
6. International transfers
Renaissance manages its principal operations from Nigeria and coordinates international services with independent providers in relevant destinations. Where we need to transfer personal information across borders, we assess the actual recipient, destination, lawful basis and any legally required transfer mechanism and safeguards before the transfer takes place. We do not assume that an international transfer is automatically lawful merely because a provider uses a secure portal.
7. Retention and security
We use an internal retention schedule designed to keep information no longer than reasonably necessary. General enquiries that do not proceed are ordinarily retained for 12 months after the last meaningful contact; property, concierge and relocation enquiries that do not proceed for 24 months; and unprogressed international education enquiries for 12 months. Completed client service files and substantive client correspondence are ordinarily retained for up to six years after completion or termination where justified. Student documents, if collected separately, are ordinarily retained for up to 12 months following completion of the relevant coordination; detailed medical information, if ever collected in a secure follow-up process, is deleted as soon as the particular need ends and ordinarily within 90 days. Routine website access/security logs are ordinarily retained for 90 days, and analytics data, if enabled, for up to 14 months. Marketing contact data is held until you unsubscribe or withdraw applicable consent, with a limited suppression record kept where needed to respect that choice. Consent records may be retained for up to three years after they cease to be relied on where justified. These periods may be shortened or extended where relevant laws, disputes, safeguarding duties or other legitimate requirements demand; documented exceptions will be reviewed.
We implement proportionate organisational and technical measures designed to protect information against unauthorised access, loss, misuse or disclosure. No online transmission can be guaranteed completely secure; please avoid sending particularly sensitive information by ordinary website enquiry form or unencrypted email.
8. Your rights and choices
Depending on the law that applies and the circumstances of processing, you may have rights to request access to your information, correct inaccurate information, request erasure or restriction, object to processing, request portability, withdraw consent where relied upon, and challenge certain significant solely automated decisions. These rights may be subject to lawful exceptions. We do not intend to use this website to make solely automated decisions producing legal or similarly significant effects.
You may object at any time to processing of personal information for direct marketing. To exercise a right or ask a question, write to info@rwalimited.com with “Privacy Enquiry” in the subject line. We may need to verify your identity before fulfilling a request.
9. Complaints
If you have a concern, please contact info@rwalimited.com so that we can investigate. You may also have the right to complain to the Nigeria Data Protection Commission and, where UK data protection law applies, to the UK Information Commissioner’s Office. Details of relevant supervisory authorities are available from their official websites.
10. Children, external websites and changes
The initial website enquiry form is intended for adult enquirers, including parents or guardians. It does not provide for uploading student documents or medical records. Please do not enter detailed information about children, medical information, sensitive financial details or identification documents in the enquiry message. Where necessary, the relevant independent provider will ordinarily collect such information directly through its own secure process.
We may amend this notice to reflect changes in our services, data practices or applicable law. The latest version and its update date will appear on this page. Significant changes will be communicated where required.